Refund policy
Return & Refund Policy
Our Commitment Your satisfaction is important to us. If you're not happy with your purchase, we're here to help.
Return Window We accept return requests within 30 days of the delivery date. To be eligible, items must be unused, in their original condition, and in original packaging.
Non-Returnable Items The following items are not eligible for return:
- Items marked as final sale
- Personal care or hygiene products (for health and safety reasons)
- Items damaged due to misuse or improper handling
How to Request a Return To initiate a return, please contact us at ateeeze@gmail.com with your order number and reason for return. We will respond within 2–3 business days with next steps.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with a photo of the item and your order number. We will arrange a replacement or full refund at no cost to you.
Lost Packages If your order hasn't arrived within the estimated delivery window, please reach out to us at ateeeze@gmail.com and we'll investigate with the supplier.
Exchanges We do not offer direct exchanges at this time. If you'd like a different item, please return the original and place a new order.
Cancellations Orders can be cancelled within 24 hours of placement. After that, the order may already be in processing with our supplier and cannot be cancelled.
Just paste this into the Return and Refund Policy editor and save! Since there's a template available for that section, you can also use Shopify's built-in template as a base and blend in the dropshipping-specific details above.